Front Desk Agent at Best Western Plus Eagle Lodge & Suites in EAGLE

200 Loren Lane, Eagle, 81631 | 09/09/2020 | Ad id: 8-0000618589-01
Details

Front Desk Agent Are you a hardworking, organized person who loves meeting new people? The Best Western Plus Eagle Lodge & Suites is looking for customer service rockstars to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills.  Responsibilities include:- Answer telephones to respond to guest questions and take reservations; enter reservations submitted online- Perform guest check ins, check outs, and room assignments- Provide customer service at the highest level- Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property- Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption  Qualifications:- A high school diploma or GED-Computer proficiency to include Microsoft suite and Google; ability to operate basic office equipment- Ability to stand and walk for extended periods of time- Ability to provide stellar customer service and handle upset guests professionally and with compassion- Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365.- Read, write, speak, and understand English  A pre-employment drug test (including marijuana) and background screening are a condition of employment. We are proud to be an equal opportunity employer.  Best Western Plus Eagle Lodge & Suites Eagle Bernard Cooper (970) 328-6316 gm@eaglelodgecolorado.com