Dispatcher/Receptionist

Edwards, 81632 | 01/29/2018 | Ad id: 8-0000188638
Details

Primary Dispatch duties include:  
·        Answering a 6-line phone system
·        Scheduling and dispatching service calls
·        Creating electronic work orders with necessary information that is needed by the office & field technicians ·        Daily updating of job times on work orders in TOM from technician’s electronic work orders for payroll purposes
·        Creating electronic purchase orders
·        Daily updating of all PO’s in TOM when corresponding supply house invoices/receipts are received
·        Being able to separate all bid job work orders and purchase orders from service work orders/purchase orders ·        Updating of work orders in TOM with newly generated PO’s
·        Following up of all technician’s after hours handwritten work orders that require follow-up work to be performed 
       Effectively manage the schedule of approximately 23 service technicians, knowing where the technicians are at all times due to constant schedule changes and emergencies ·        Work directly with the service and installation managers, as well as Bid job coordinate
·        Weekly scheduling meetings with management ·        Address all customer questions and concerns about work availability and status of follow up/return calls
·        Signing for shipment packages from different couriers and checking the parts in by PO (when the warehouse manager is not in house)
·        Assisting in all aspects of a busy plumbing and HVAC-R business

Must Have's:
-Great Attitude
-Team Player
-Typing 40-50 WPM

Benefits:
Paid holidays
Vacation
PTO
Health Insurance Reimbursement
IRA
Wellness Program